Q: What is the 48-hour turnaround guarantee?
A: Within 48 hours of your initial sigh-up and payment, BloomSocial will start making the magic happen!
Q: How does Bloom gain access to my accounts?
A: Through the intake process, you give login information to the desired accounts. For Facebook, you will be adding your account manager as an admin to the desired page.
Q: When will I be billed for services?
A: Service will be billed monthly on the date of your initial sign-up.
Q: When will one-time fees be charged?
A: All one-time fees will be billed on the date of your initial sign-up.
Q: How do you know what to post?
A: Through the intake process, studying of your website, prior marketing material, and experience in your industry, we will post content that fits your brand! Remember, you are always more than welcome to send us material to be posted.
Q: Do I have access to my accounts?
A: Of course! You are more than welcome to interact or post on any account that we manage.
Q: Can I see the content before it’s posted?
A: Pre-approving content is included in our Gold and Platinum Packages, but our account managers are always available to talk about tweaking future content to fit your desired vision.
Q: How often can I communicate with Bloom and/or my manager?
A: Feel free to reach out any time! firstname.lastname@example.org is a great avenue to getting any broad questions answered. Our managers are ready to answer any specific questions you may have about your account through email or text.
Q: Can I delete posts I don’t like?
A: If you do not feel comfortable with a post that was made, you may delete the post. We would love to hear from you about why you made the decision to delete a piece of content, so we can make changes moving forward.
Q: Does Bloom respond to messages and comments?
A: We will be responding to messages and comments, directing any relevant ones to the business owner/appropriate person and waiting for a response.
Q: What if I want to promote a special or new product/service?
A: We would be more than happy to promote specific products or services that you may be wanting to push. Be sure to be in contact with your account manager to do so. We also have a Lite Ad Package that you may be interested in to promote single products or services.
Q: Why should I put more money into ad spend?
A: Generally, the more money you put toward ad spend, the better the results and performance of the ad. However, this depends greatly on the quality of the ad and the strategy/goals around it, and that’s what we are here to guide you through.